Policies & FAQs

Business Hours Update

Please note: Our store hours remain the same. However, all services—including lashes and skincare—are now available on Saturdays, not just skincare. Thank you for your continued support and understanding!

📦 Shipping Policy

  • Processing Time: Orders are processed and shipped within 2–3 business days.

  • Delivery Time: Standard shipping typically takes 2–3 business days depending on your location.

  • Tracking: A tracking number will be emailed to you once your order has been shipped.

🔄 Return Policy

  • All Sales Are Final on Opened Products: For hygiene and safety reasons, we do not accept returns on opened or used beauty products.

  • Damaged or Incorrect Items: If your order arrives damaged or incorrect, please email us within 48 hours of delivery with photos, and we will be happy to issue a replacement.

  • Digital Products & Trainings: All sales on digital downloads, online courses, and training sessions are final and non-refundable.

❓ Frequently Asked Questions

Q: How do I book a service?
A: You can book directly through the “Book Now” link on our website or via the link in our Instagram bio @janaeparris.

Q: Do you offer payment plans for training programs?
A: Yes! Payment plans are available for select courses. Please contact us for more details.

Q: What is your cancellation policy?
A: We kindly require at least 24 hours’ notice to reschedule your appointment. No-shows or last-minute cancellations will result in a forfeited deposit and may lead to booking restrictions.

Q: Where are you located?
A: Janae Parris Aesthetics is located in Lanham, Maryland (DMV area). The full address is shared upon booking.